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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

    Is your packaging discreet?

    Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

    What if I'm not home when my order arrives?

    If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

    What should I do if my order hasn't been delivered yet?

    If your order still hasn’t arrived, or you can’t locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.

    Is it safe to order online from Lovehoney?

    Yes absolutely. You can read more about how we keep the Lovehoney website secure here.

    An Online Store Featuring a Wide Range of Adult Toys and Intimate Products

    Adult toys have become an essential part of modern intimacy and personal exploration. They help create an atmosphere of comfort and relaxation, enhance private moments, and allow for deeper self-discovery or shared pleasure with a partner. In today’s fast-paced world, more and more customers prefer to shop online—browsing product photos at their own pace, in the comfort of their homes, and calmly selecting the toys that speak to their desires. Our online store offers a wide and diverse catalog, catering to individuals and couples alike.

    The Art of Designing Adult Products

    Adult toy designers, much like creators of refined lifestyle goods, offer a stunning range of products: from high-quality mass-produced items to one-of-a-kind, handcrafted designs. These exceptional pieces are crafted by experienced artisans, made for those who truly appreciate beauty, pleasure, and craftsmanship. We’ve curated a selection of the finest modern brands and independent makers who skillfully blend sensuality, aesthetic elegance, quality, and ergonomic design in every product.

    Our collection includes both best-selling classics from established manufacturers and rare, unique items sought after by connoisseurs. Years of ongoing collaboration have proven their commitment to excellence, ensuring every item offers outstanding quality, safety, visual appeal, and long-lasting enjoyment.

    Read More